ILS Support/Technical Writer Full Time

Location: Ottawa 1 Chrysalis, Canada

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow’s possible.

For decades, Ottawa has been a global technology leader. Today, Canada’s capital holds one of the brightest and most diverse technological ecosystems in North America. Voted as Canada’s best place to live 2017 by Maclean’s, Ottawa offers a low cost of living with a high quality of life. The Thales Ottawa office has been a major supplier and long-term trusted partner to DND, enabling the Canadian Armed Forces and the Canadian Coast Guard to achieve mission success.

This is a hybrid full-time role in Ottawa, Ontario CAN.

Position Summary
 

The ILS Support/Technical Writer will conduct, coordinate and assist in the preparation, revision and support of all products in the Tactical Control Radar (TCR) Technical Data Packages to ensure that the data is accurate, complete and consistent across all ILS deliverables.

Key Areas of Responsibility 
 

•    Prepare, author, and/or revise technical publications (CFTO/LSAR/EFT/Technical and Operator Manuals/Training Material) as necessary to support improvements to the technical data package. 
•    Review products of the technical data package in collaboration with engineers to ensure that the technical data reflects the latest Radar system/equipment configuration, is complete, accurate and consistent.
•    Analyze Document Change Requests and liaise with technical contributors as appropriate to address the request and prepare or coordinate the development of the Change Package to identify the technical data package changes and revisions.
•    Implement the technical data package changes and revisions or collaborate with procurement personnel to contract out the implementation of the changes and revisions.
•    Review and provide concurrence to changes and revisions of the technical data package ensuring the products are technically accurate, logically presented, consistent with the appropriate national defense specifications, formats, and customer requirements.
•    Assist with the development of new technical data in support of engineering changes, technical bulletins, logistics support analysis or problem reports. 
•    Respond to internal and customer comments in a in a timely manner.
•    Implement Preventive Maintenance procedure changes in the Logistics Support Analysis Records (LSARs) as required to align with Technical Publication updates and Document Change Package requests. 
•    Ensure standards, procedures / practices and controls are being followed.

Basic Qualifications
 

•    Possess a minimum of a 2-year technical program diploma offered by a recognized technical institute or eligibility for registration as a technician by a recognized provincial, state, or federal (national) licensing body in a technical field related to telecommunications or engineering, including mechanical, electrical, electronic (including software), technical writing, or equivalent.
•    Possess a minimum of 5 years of demonstrated experience with the production, revision, publishing and/or coordination of technical data package products including technical publications, systems and equipment manuals, technical drawings and associated lists. 
•    Language: English (Essential), French (Desirable)

Preferred Qualifications

•    Successful completion of the Technical Writer Ontario College Graduate Certificate program or equivalent.
•    Experience in desktop publishing processes and graphics production software such as Adobe Suites.
•    Knowledge of S1000D specification and IETM format.
•    Experience in the Canadian Forces Technical Orders format and the modification of existing OEM Technical Publications into Government Adopted Publications.
•    Knowledge of the National Defence Index of Documentation and equipment registration number processes.
•    Experience in Logistics Support Analysis Record software and/or manipulating raw .XML data.

Physical Demands

•    Predominantly office work but may be required to conduct off-site visits 

Physical Demands

•    Predominantly office work but may be required to conduct off-site visits 

Regulatory Compliance Requirements: 

• Access to Trade Controlled Items

• Access to Controlled Goods

• Security Clearance

•    Requires direct or indirect access to hardware, software, technology or technical data controlled under the Canadian Export Control List, the ITAR or the EAR
•    Requires a positive Controlled Goods assessment as you will have direct  access to hardware, software, technology or technical data controlled under the Canadian Controlled Goods Program
•    Required to obtain and maintain a Security Clearance at the NATO Secret Level
 

Special Position Requirements

Hybrid – 3 days a week onsite
Full time, standard business hours.  Some on-site work required in the lab. Possibility of travel to customer site for technical support / installation.
 

What We Offer

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:
Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
Company paid holidays, vacation days, and paid sick leave.
Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
Employee Discounts on home, auto, and gym membership.
 

Why Join Us?
 

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Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian NATO Secret clearance.