PC Technician Supervisor (Whistler, BC, Canada) Whistler Blackcomb

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success. 

Job Benefits:

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program 
• Excellent training and professional development 
• Referral Program 

Full Time roles are eligible for the above, plus: 

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) 
• Free ski passes for dependents 
• Critical Illness and Accident plans 

Job Summary:

The PC Technician: Supervisor is an on-site IT position that is responsible for supervising PC Technicians, including onboarding and training, providing daily direction, managing time and labor, executing performance reviews and guiding employee development.  This position also provides direction for, coordinates and executes day-to-day support, maintenance, and assistance for all IT hardware at a Vail Resorts location, as well as other locations at the company.  This position is responsible for procurement and providing budget input, hones developed leadership skills to mentor junior PC Techs, prioritizes safety and guest service, and lives the company’s core values to deliver excellent IT support.  The Supervisor uses a work ticket management system to track progress and document solutions.  The Supervisor works as part of the local and company-wide IT team to proactively identify problems and facilitate resolutions, install and repair hardware/software in a Windows Client/Server LAN environment, and coordinates with business group leaders to support multiple point of sale systems in a manner that provides the Experience of a Lifetime for IT users and guests. 

Job Specifications:

• Shift & Schedule Availability: Full Time / Year Round
• Outlet: Whistler Blackcomb
• Other Specifics: Whistler, BC

Job Responsibilities:

• Be Safe:
  • Prioritize and provide leadership for personal, coworker and guest safety in all aspects of your work. 
  • Adhere to, create and provide training on department and company safety policies and procedures.
  • Engage in and lead trainings and initiatives to support safety.
• Serve Others:
  • Communicate clearly, effectively and appropriately, both verbally and in writing. 
  • Is competent supporting most Vail Resorts internal applications and systems, addressing issues that can be resolved locally and escalating as appropriate. 
  • Use the work ticket management system to manage total work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI).
  • Create plans for small to medium-sized projects, lead and execute them. 
  • Serve as the local IT point of contact in the IT manager’s absence. 
  • Coordinate and support the relocation and re-installation of IT equipment in offices, outlets, special event sites, etc.
  • Provide exceptional guest service supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime. 
  • On-board, train and mentor PC Techs.
• Drive Value for the Company:
  • Provide support for resort and remote-location sales points and peripherals.
  • Lead support efforts for multiple Vail Resorts systems by working effectively with system support teams and coordinating with local managers.
  • Lead PC Techs to provide end-user support of IT-approved technology, including workstations, printers, telephones, time clocks, etc.
  • Lead PC Techs to configure, track, maintain and properly dispose of IT-approved technology, including workstations, point of sale systems, hand-held devices, peripherals, etc.
  • Investigate and provide recommendations to leadership on new technology.  Configure, create procedures for using and execute the roll-out of this technology across the enterprise. 
  • Support and actively participate in cross-enterprise IT teams or working groups.  
  • Create and maintain accurate documentation, as assigned.
  • Strive for continual improvement and growth by actively participating in general, leadership and IT-specific training.
  • Suggest, develop and embrace new ideas and tactics for improving user support and the guest experience. 
  • Display a strong working knowledge of Vail Resorts IT organizational structure and processes.
  • Coordinate resolution of and disseminate information regarding IT incidents. 
  • Supervise and direct PC Techs.
  • Support and actively participate in cross-enterprise teams or working groups. 
  • Assist local IT manager with developing and managing budgets.
  • Responsible for purchasing/procurement activities. 
• Do Right:
  • Follow and ensure that all users are following IT-related company procedures, guidelines and policies.
  • Perform tasks with integrity by always doing the right thing.
• Do Good:
  • Engage and support the local community–contribute to its success. 
  • Promote all company values. 
• Be Inclusive:
  • Welcome and engage with all guests and coworkers.
  • Support and engage in the company’s diversity, equity and inclusion efforts. 
• Have Fun:
  • Lead with a positive attitude in all aspects of the job.
  • Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same. 
• Other duties and projects as assigned.

Job Qualifications:

• Positive, enthusiastic, and friendly.
• Solution oriented with desire to learn new skills.
• In-depth knowledge of infrastructure support needs within an enterprise environment, with a focus on enterprise systems.
• Able to demonstrate a people-first mentality when leading the team, tapping into employees’ passions and helping to shape their development within the company.
• Able to form strong partnerships with business leaders
• The ability to develop basic project plans, understanding project requirements, ensuring vendor engagement, ensuring cross-functional teams meet deadlines, and reporting on progress.
• Should be able to work a schedule that can include weekends, holidays, and on-call shifts.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 491955