Interim Valley Bars Senior Manager (Whistler, BC, Canada) Whistler Blackcomb

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until June 15th or until the positions are filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

This person is responsible for providing the experience of a lifetime in all facets of their work. They are responsible for overseeing multiple F&B locations and for a significant portion of divisional revenue; managing revenue, and expenses to achieve contribution targets set with the Senior Director of Food and Beverage and the Director of Finance. This position oversees upwards of 200 employees. Advanced ski and/or snowboard skills and operation of a vehicle are essential functions of this position and will require the applicant to meet the minimum requirements of the WB Driver’s Standards Policy.

Job Responsibilities: 

• Lead strategic business planning initiatives and implement in their business, resort-wide, and with Vail Resorts as required.
• Collaborate on business, concept, and product development in conjunction with the Senior Director of Food and Beverage, Vail Resorts F&B Center of Excellence (COE), Vail Resorts Enterprise F&B Leadership, and the F&B Senior Management Team while leading these initiatives during implementation and operation.
• Collaborate on and develop long term capital and growth initiatives through the capital planning process with the Senior Director of Food and Beverage, Vail Resorts Enterprise F&B Leadership, and the WB F&B Senior Management Team.
• Lead the talent development, succession, performance evaluation, performance management, compensation and on-going performance feedback for a team of reports that includes both leaders and employees.
• Lead and verify Safety and Food Safety plans and initiatives that deliver at the high standard that reflects the values of Vail Resorts and as required by law/regulation.

• Be accountable for COS issues and be able to offer solutions to these issues. 
• Review and communicate weekly financial reports; knows how to drive performance in contribution, labor and COS.
• Lead labour management and follow up on scheduling and labor management issues and will offer direction and prompt solutions to these issues.
• Be a steward of the environment and take ownership of WB and Vail Resorts Zero Waste initiatives, providing company-wide leadership for the network.
• Deliver guest service that reflects industry leading standards for the international restaurant industry and the high expectations of Vail Resorts guests.
• Build strong relationships with government, business and community, and participate in resort initiatives with all of these partners.
• Oversee all mandated licensing needs for multiple businesses.
• Oversee the development and maintenance of 3rd party contracts and relationships.
• Support and develop partner and strategic alliance relationships division-wide.
• Liaise with Marketing, Sales, and the Food and Beverage Division to ensure coordinated initiatives are driving business and that the brand is managed and cultivated.
• Implement and act on Customer Satisfaction Metrics (GX) to evaluate and optimize Net Promoter results against established targets, and communicate to recognize results, re-enforce consistent standards and to reflect best practices company-wide. 

• Leads the F&B and WB Teams to deliver on our mission – The Experience of a Lifetime while demonstrating and coaching our Core Values, and Core Competencies.
• Understands his/her individual strengths and recognizes areas in which further professional development is needed.
• Helps employees understand their role in achieving our business strategy.
• Envisions shapes and executes the long term direction and strategy for his/her business.
• Lives the Vail Resorts values and inspires others to do the same.
• Develops leaders to support the organization’s long-term business strategy.
• Acts as a leading voice for their business, communicating vision and strategy while being responsive and sensitive to community issues.
• Makes tough decisions at the right time.
• Builds a strong and diverse team, leverages the talents of each contributor to achieve maximum business results.
• Develops and shares a sharp understanding of competitive intelligence; and deploys a competitive strategy that enables the resort to dominate its market.

Job Requirements:

• Demonstrates and leads our Core Values: Be Safe, Do Right, Do Good, Have Fun, Drive Value, Serve Others, Be Inclusive.
• Demonstrates and leads our Leadership Competencies: Drive, Out Front, Re-imagine, Elevate, Develop, Connect, Passion.
• Takes on new responsibilities in an evolving leadership and business environment.
• Seeks to generate revenue opportunities by creating new, and enhancing current businesses.      
• Has their finger on the pulse of employee morale.
• Knows how to maximize the current experience and incessantly seeks out the experience of a lifetime for our employees and guests.
• Regularly evaluates the feasibility of existing businesses and discontinue those that are not profitable.
• Makes personal and professional growth possible for all employees.
• Understands and leverages experience and service benchmarks in your market.
• Increases shareholder value by setting accurate and challenging performance targets and deploying the business assets for maximum return.          
• Instills pride in the team and encourages members to feel proud about their accomplishments.
• Understands and leverages experience and service benchmarks in the leisure/hospitality industry.
• Must have B.C. Serving it Right as well as Food Safe Management Certification

The expected pay range is $71,240 – $100,495 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  501337
Reference Date: 04/23/2024 
Job Code Function: Front of House